Support & Documentation

Run your access control with confidence.

Step-by-step guides for CloudAccess Key Client Admins and Dealers — covering both AccessCore One (current) and legacy controller deployments.

Client Admin Guide Dealer Resources

For Client Admins

Manage your organization

Office Managers, IT Admins, owners, HOA boards, property managers — anyone configuring access for their team.

Creating Groups
Managing Users
Assigning Cards
Setting Permissions

Start with Getting Started

For Dealers

Install & support sites

Installers, dealer-portal users, and field technicians managing one or many client sites.

Dealer Portal overview
Hardware install (coming soon)
Wire diagrams (coming soon)
Field troubleshooting (coming soon)

Open Dealer Portal Overview

AccessCore One vs. legacy controllers

CloudAccess Key currently supports two controller generations. AccessCore One is the current platform — every new site is installed on AccessCore One. Legacy controllers are still supported for existing clients but are no longer installed new, and are being migrated to AccessCore One over time. Each guide calls out both where the steps differ.