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Getting Started

Welcome to CloudAccess Key. This page gets you signed in and oriented before you dive into the day-to-day tasks.

Signing in​

CloudAccess Key uses passkey or magic-link authentication. Your account is created by your dealer or your organization's existing CAK admin during onboarding.

  1. Go to your CloudAccess Key sign-in URL (your dealer will have provided this).
  2. Enter your email address.
  3. Authenticate using either:
    • Passkey (Touch ID, Face ID, Windows Hello, hardware key)
    • Magic link sent to your email
  4. You'll land on the main dashboard.

Screenshot placeholder — sign-in screen

To be captured during the co-pilot session.

Which controllers does your site have?​

CloudAccess Key supports two controller generations. Which one you have determines which interface you'll see in the Web UI.

AccessCore One — the current platform. Every new CloudAccess Key install ships on AccessCore One. Drives the V2 interface in the Web UI. If your site was installed recently, this is almost certainly what you have.

Legacy — older controllers still supported for existing clients but no longer installed at new sites. Drives the V1 interface in the Web UI. Sites with legacy controllers are migrated to AccessCore One over time — talk to your dealer about a hardware upgrade if that's relevant.

The core concepts (Groups, Users, Cards, Permissions) work the same on both. Only the screens look different. Each guide in this section calls out both controller generations where the steps differ.

What to set up first​

The four core building blocks of CloudAccess Key are:

  1. Groups — collections of people who share the same access (e.g., "Day Staff", "Cleaning Crew", "Board Members"). Create Groups →
  2. Users — the individual people in your organization. Manage Users →
  3. Cards — physical or mobile credentials assigned to Users. Assign Cards →
  4. Permissions — which Groups can access which doors and when. Set Permissions →

We recommend setting them up in that order: Groups first (so you know where to put people), then Users, then Cards, then Permissions.

Need help?​

Contact your dealer for account, hardware, or installation issues. Documentation gaps or corrections — open an issue in the wiki repo.