Setting Permissions

Permissions in CloudAccess Key tie the four core concepts together: they say which Groups can use which Doors, on which Schedule. Without Permissions, even a User with a valid Card cannot open anything.

Before you set Permissions

You need:

• At least one Group created
• At least one Door in the system (added by your dealer during install)
• Optionally, a Schedule (time window) — defaults exist for 24/7, Business Hours, Weekdays Only, etc.

How Permissions work

A Permission is a three-way link:

Group  ──can access──>  Door(s)  ──during──>  Schedule

For example:

Group	Doors	Schedule
All Staff	Front Door	Business Hours
Management	Front Door, Back Office	24/7
Cleaning Crew	Service Entrance	Mon/Wed/Fri 6pm–10pm
Board Members	Clubhouse, Pool Gate	24/7

Steps — AccessCore One controllers

These steps cover AccessCore One controllers (V2 interface) — the current platform.

Step 1: Open the Group you want to configure

Screenshot placeholder — V2 Group detail.

Step 2: Open the Permissions / Access tab

Screenshot placeholder — V2 Permissions tab.

Step 3: Add a Door-and-Schedule pairing

Screenshot placeholder — V2 Permission add row.

Select a Door, choose a Schedule, save.

Step 4: Add more Door/Schedule pairs as needed

Screenshot placeholder — V2 multiple permissions on Group.

A Group can have any number of Door + Schedule combinations. Each row is independent.

Step 5: Verify by badging in

Have a User from the Group present their Card at one of the configured Doors during the configured Schedule. The door should unlock and the activity log should show the entry.

Screenshot placeholder — V2 activity log entry.

Steps — Legacy controllers

These steps cover legacy controllers (V1 interface) — for sites not yet migrated to AccessCore One.

Step 1: Open the Group

Screenshot placeholder — V1 Group detail.

Step 2: Open Permissions / Access Rules

Screenshot placeholder — V1 access rules section.

Step 3: Add a Door + Schedule

Screenshot placeholder — V1 access rule form.

Step 4: Save

Screenshot placeholder — V1 saved access rule.

Custom Schedules

The default Schedules cover most cases. To create a custom one (e.g., HOA Board Meeting Nights):

1. Open Schedules in the main navigation.
2. New Schedule → pick days and time ranges.
3. Save.
4. Return to the Permission and pick your new Schedule from the dropdown.

Screenshot placeholder — custom schedule editor.

Common pitfalls

• User badges and nothing happens. Check, in order: (1) Card assigned to User? (2) User in a Group? (3) Group has a Permission for that Door? (4) Schedule covers the current time?
• Permission added but not taking effect. Most changes are real-time, but if a controller is offline, it may take a moment to sync once it reconnects.
• Forgot to remove old Permissions when restructuring Groups. Audit periodically — a stale Permission on a Group nobody uses anymore is invisible technical debt.

You're done with Phase 1

If you've worked through Groups → Users → Cards → Permissions, your core CloudAccess Key setup is complete. The remaining sections of this wiki (coming soon) will cover reports, advanced schedules, dealer flows, and hardware troubleshooting.